Terms and Conditions
By booking a service with The Masses Moves, you agree to the following terms:
Estimates
All quotes are estimates based on the information provided by the customer. Final pricing may change if additional items, extra labour, stairs, long carry distances, delays, or other unforeseen circumstances are involved.
Customer Responsibility
Customers are responsible for:
Providing accurate pickup and delivery information.
Ensuring items are properly prepared for transport.
Advising us of fragile, valuable, oversized, or unusually heavy items before the move.
Ensuring someone is available at both pickup and delivery locations unless otherwise arranged.
Transportation Policy:
The Masses Moves is a furniture moving and delivery company and is not licensed as a passenger transportation or rideshare service. Customers are responsible for arranging their own transportation to and from all pickup and delivery locations. No passengers are permitted in company vehicles.
Damage & Liability
Our team takes every reasonable precaution to protect your belongings. However:
We are not responsible for pre-existing damage.
We are not responsible for damage caused by improperly packed items packed by the customer.
We are not responsible for damage resulting from normal wear and tear, hidden defects, or manufacturer weaknesses.
We are not responsible for damage caused by weather, road conditions, or events beyond our reasonable control.
Our liability is limited to the extent permitted by applicable law.
High-Value Items
Please do not include cash, jewelry, important documents, firearms, collectibles, artwork, antiques, or other irreplaceable or high-value items unless specifically agreed to in writing.
Delays
Traffic, weather, building restrictions, elevators, and other unforeseen events may affect arrival times. We will make reasonable efforts to keep you informed of delays.
Payment
Payment is due upon completion of the service unless otherwise agreed. Late payments may be subject to additional fees where permitted by law.
Cancellation Policy
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
Right to Refuse Service
We reserve the right to refuse or stop service if:
Working conditions are unsafe.
The customer requests illegal activity.
The items cannot be moved safely without risk of injury or property damage.
Claims
Any damage claims must be reported within 48 hours of service completion and should include photographs and a written description of the issue.
Website Information
While we strive to keep all information accurate, prices, services, and availability may change without notice.